Privacy Policy

Effective Date: 15.11.24

Your privacy is important to us. At Marianne Rosen, we respect your privacy and are committed to protecting any information we collect from you across our website, https://mariannerosen.com, and other services we provide, including coaching, writing, and our newsletters.

We strive to collect only the information we truly need to provide meaningful services, and we always do so with transparency, fairness, and your consent. Below, you’ll find all the details on how we collect, use, and protect your data, so you can feel confident about interacting with us.

1. Who We Are

Marianne Rosen offers a unique blend of services, combining wellbeing coaching and writing to empower personal growth through storytelling, journaling, and narrative tools. This policy applies to all our activities, including:

  • Coaching services

  • Newsletters and digital content

  • Book promotions

  • Website interactions

For any questions or concerns, you can contact us at:

  • Email: marianne@mariannerosen.com

  • Address: Marianne Rosen, Lytchett House, 13 Freeland Park, Wareham Road, Poole, Dorset, BH16 6FA

2. What Data We Collect

We collect personal data to provide and improve our services. Here’s a breakdown:

General Data

  • Name

  • Email address

  • Phone number (if provided for scheduling or communication purposes)

  • Cookies and analytics data (see Section 9 on Cookies)

Coaching-Specific Data

  • Session notes

  • Wellbeing assessments and tools (e.g., Wellbeing Wheel responses)

  • Anonymised case study insights (with your explicit consent)

Writing-Specific Data

  • Newsletter preferences

  • Voluntarily submitted materials, such as feedback or manuscripts (see below)

3. Handling Voluntarily Submitted Manuscripts

Occasionally, writers we work with may email manuscripts or excerpts. While we do not actively collect manuscripts, we handle any voluntarily submitted materials as follows:

  • We will not share, publish, or use your work for any purpose without your explicit consent.

  • If you submit a manuscript or part of a manuscript and wish to have it deleted, you may request this, and we will comply promptly.

4. How We Use Your Data

We use your personal data for the following purposes:

Coaching Services

  • To deliver personalised coaching sessions

  • To track client progress and tailor tools to individual needs

  • To anonymise session outcomes for case studies, with your consent

Writing Services

  • To send newsletters, journaling prompts, and book updates

  • To engage with your feedback on writing projects

General Uses

  • To communicate with you effectively

  • To analyse website traffic and improve our services

5. Legal Basis for Processing

We process your data under the following GDPR-compliant bases:

  • Consent: For email marketing and case studies.

  • Legitimate Interest: To deliver services you have requested (e.g., coaching sessions).

  • Legal Obligation: To maintain records for tax and regulatory compliance.

6. Data Retention

We retain personal data only for as long as necessary:

  • Coaching Session Notes: Retained for up to 12 months after your engagement ends.

  • Newsletter Data: Retained until you unsubscribe or request deletion.

  • Submitted Manuscripts: Retained only for the duration of the collaboration or as requested.

7. Data Security

We take appropriate measures to protect your personal data:

  • Digital Security: Data is stored on encrypted and password-protected platforms.

  • Physical Security: Any physical documents (e.g., consent forms) are stored in a locked cabinet.

  • Restricted Access: Only authorised personnel have access to your data.

8. Sharing Your Data

We do not share your personal data with third parties, except:

  • When required by law (e.g., for tax purposes).

  • With your explicit consent for case studies or testimonials.

9. Cookies and Analytics

Our website uses cookies to improve user experience. Cookies are small text files stored on your device. You can manage cookie preferences through your browser settings.

We use analytics tools to monitor website traffic and understand how users engage with our content. This data is anonymised and does not identify you personally.

10. Your Rights Under GDPR

As a data subject, you have the following rights:

  • Access: Request a copy of the data we hold about you.

  • Correction: Request corrections to inaccurate or incomplete data.

  • Erasure: Request deletion of your data (except where retention is legally required).

  • Restriction: Limit how we process your data.

  • Data Portability: Request your data in a structured format.

  • Objection: Object to data processing based on legitimate interest.

To exercise any of these rights, contact us at [Insert Email].

11. External Links

Our website may link to external sites not operated by us. We have no control over their content or privacy practices and encourage you to review their policies.

12. Updates to This Privacy Policy

We may update this policy from time to time to reflect changes in our practices or legal requirements. Any updates will be posted here, with the "Effective Date" updated accordingly.

13. Contact Us

If you have questions or concerns about this policy or your data, please contact us at:

  • Email: marianne@mariannerosen.com

  • Address: Marianne Rosen, Lytchett House, 13 Freeland Park, Wareham Road, Poole, Dorset, BH16 6FA

Final Note

Your privacy is deeply important to us. We aim to handle your data with care, transparency, and respect. If you have any concerns about how we collect or use your information, we’re here to help.